Powerful Features for Reputation Management

Comprehensive tools to automate feedback collection, manage your online reputation, and improve customer satisfaction

Email & SMS Automation

Automatically send review requests via email or text message. Our system times campaigns to send 2 hours after service completion—when customers are most likely to respond. Most businesses achieve 60-70% response rates.

  • Automated campaigns triggered after service completion
  • Customizable message templates for personalized outreach
  • Time-based triggers optimized for maximum response rates
  • Follow-up sequences with automatic reminders
  • CAN-SPAM and TCPA compliant messaging
  • Automatic opt-out handling and compliance management
  • Customer preference selection for email or SMS
  • Real-time SMS delivery status tracking

Smart Review Routing

Intelligently route satisfied customers to public review platforms while keeping negative feedback private. This approach prevents 95% of negative reviews from appearing publicly, allowing you to address concerns before they impact your reputation.

  • Automated routing: 4-5 star ratings go to public platforms
  • One-click redirects to Google, Yelp, or Facebook
  • Private feedback capture for customers with concerns
  • Issue resolution workflow before reviews go public
  • Multi-platform support for all major review sites

Customer Sentiment Analytics

Gain real-time insights into customer satisfaction with comprehensive analytics. Track response rates, identify trends, and spot potential issues before they escalate into negative reviews. All data updates automatically as feedback is received.

  • Real-time dashboards with live feedback updates
  • Response rate tracking and performance metrics
  • Trend analysis to identify satisfaction patterns
  • Custom report generation for stakeholders
  • Data export to CSV or Excel formats
  • Full API access for integration with existing tools

Real-Time Alert System

Receive instant notifications when customers express concerns, enabling rapid response and issue resolution before negative feedback becomes public.

  • Instant email alerts for negative feedback
  • Slack integration for team notifications
  • Assignment workflow for team member routing
  • SLA tracking to monitor response times

White-Label Branding

Maintain complete brand consistency across all customer touchpoints. Customize every element to match your brand identity, ensuring a seamless experience that reflects your business.

  • Growth+ Plans: Logo and brand color integration across all communications
  • Growth+ Plans: Customizable email templates with brand voice
  • Growth+ Plans: Branded feedback pages matching your website design
  • Agency Plans: Remove all FeedbackGate branding from customer-facing content
  • Agency Plans: Custom domain support for branded URLs
  • Agency Plans: Complete white-label experience

Enterprise Integrations

Seamlessly integrate with your existing business tools and workflows. Connect to popular platforms through Zapier or use our comprehensive API for custom integrations.

  • Zapier integration with 1000+ app connections
  • Full REST API for custom development needs
  • Webhook support for real-time event notifications
  • CSV import/export for data management

Team Collaboration

Enable your entire team to manage feedback efficiently with role-based access and assignment workflows. Available on Growth+ plans.

  • Unlimited team members with no per-user fees
  • Role-based permissions and access controls
  • Email-based team invitations with individual logins
  • Comprehensive activity logs for accountability
  • Internal notes system for team coordination
  • Unified inbox for unassigned feedback management

Enterprise-Grade Security

Your data security is our top priority. We employ bank-level encryption, maintain compliance with international privacy regulations, and ensure continuous data protection through automated backups.

  • 256-bit SSL encryption for all data in transit and at rest
  • GDPR and CCPA compliance built-in
  • Automated daily backups with redundant storage

Get Started in Minutes

Start your free trial today. No credit card required. Begin sending review requests within 24 hours.

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